6/10/2018
5

This is my second review I have to say not only do they excell in customer service at the shop ! This is what happened today I was ready to throw my new iPhone 8 Plus back to Verizon after calling and repeating rebooting phone and having to make appt with Apple waiting more time plus verizon wanted $35 restocking fee for return because I was having problems trying to get Bluetooth connection in vehicle,it didn’t work even after calling Verizon tech coach several times ......, I could not get it hooked up to my Infiniti 2006 QX56 Bluetooth I read the manual over and over reset several times and could not get the voice to change from Spanish to English or to get the voice activation to work with my voice since I got my vehicle 3 years ago I gave up on it I took it to infinity twice they didn’t know or would even help me get it to work I paid $18,000 for it mostly cash because it was one owner no Accident’s , a few months ago I had taken to a shop they wanted $850 part was $63 the rest labor they said with 3-5 day wait to leave car they said they had to remove several panels etc...there’s no way I could do that with teaching , and going to college plus driving to Mesa from Glendale 4x a week I needed my vehicle!! It was my actuator that went out which I found out was broken the day I bought it , after I got it fixed at Gruelichs way cheaper and not one day but in only 6 hrs !!! But not only that my husband and I realized it was colder than when I bought it ! My brother being an ex master mechanic said that it was probably broken when I bought and that’s why it works better being impressed by Gruelichs work and the customer service my brother assured me to bring it here from now on !! I trust him because I know and seen my brother take a piece of junk car and turn into a running vehicle he even said I’m bringing my vehicle here from now on!! Not only that I was having hardship because hubby was ill and couldn’t work , but he’s back to work now ,Gruelichs helped me get it financed and running in no time !! I’m very happy with your excellent service your guys are amazing !! With the world today it was nice that someone cared enough to get me back on the road not knowing the trials going on on my life !! Then today I was shopping at grocery store and this young man said do you remember me ?,aren’t you the one with the infinity ?,”I said yes I am” he said I saw you the first day but when you brought in the car I wasn’t there , well his name is Jimmy Goad , I told him the trouble I was having with the new iPhone 📱 8 plus and couldn’t get the Bluetooth to conect and I’m about ready to get rid of this phone 📱 I’ve tried everything and couldnt get help from Apple or verizon for a week I asked him if he knew how to setup he said I can try it I will meet you outside after we get done and he did well he got everything working in a matter of like 20 minutes , WOW !!!!👍🏻 what service even off the job , my voice activator works now and in English I couldn’t get it to work for 3 years , and he got my Bluetooth working even better than before !! So now I can keep my new iPhone and don’t have to sit at Verizon for hrs and pay return fee !! Thank you sooo much Jimmy for helping me !! I just paid our mortgage but if had money I certainly would have tipped him , but since I didn’t have money I wanted you ( Gruelichs) to know that Jimmy Goad outdid himself and he’s won our service from here on for our vehicles!! And I will pass this on to others , just so you know Im retired and disabled I also go to bible college and teach jr bible college voluntarily till I get my Doctorate , I just graduated with BA and started my masters degree , with tuition and hardship I just wanted you to know you’ve greatly helped me , I’m also a chaplain so I do ALOT of driving !! I’m in tears just thinking of there is some kind people in this world and Jimmy is one of them , all your guys when I brought vehicle in were great too but the first day I came in I met Jimmy when he took care of me that day I knew everything was going to be alright I was so worried because I can’t breathe if it’s hot in my car !! Thank you !! Jimmy Goad ! 👍🏻 And all of you at Gruelichs I can breathe now that I have a place to take my vehicle and to be able to trust that they will get the job done !! Sincerely Chaplain Suzy Wojno

6/2/2018
5

Excellent communication and service!

Thanks for the great review! We really appreciate your business. Greulich's Automotive Repair - Phoenix E. Greenway Rd
5/24/2018
5

Alonzo at the 32nd Street and Greenway Greulich's shop went out of his way to help me get my car to pass the emission testing. I couldn't be happier with his work and helpful attitude. Thank you!

Thank you for the great review. We pride ourselves in providing unbeatable customer service. See you next time! Greulich's Automotive Repair - Phoenix E. Greenway Rd
5/24/2018
5

great job the guys there know there job left there very happy keep up the good work

We really appreciate your feedback, James. Thank you for leaving us a review! Greulich's Automotive Repair - Phoenix E. Greenway Rd
5/19/2018
5

Quick service, friendly and professional. They have always been able to squeeze me in for oil changes at competitive pricing.

Thank you for the kind words. We appreciate you and your business. Please let us know if there is anything else we can do for you! Greulich's Automotive Repair - Phoenix E. Greenway Rd
5/18/2018
5

GREAT customer service!

Thanks for the great review! We really appreciate your business. Greulich's Automotive Repair - Phoenix E. Greenway Rd
5/13/2018
4

Polite, courteous, price matched, clean, refreshments, vehicle education, great time and welcoming. Thank you!

Thank you for the review, Quinta! We hope to deliver a 5-star experience next time!Greulich's Automotive Repair - Phoenix E. Greenway Rd
5/12/2018
4.5

Well done!

Thank you for the feedback, Don and Kathy!Greulich's Automotive Repair - Phoenix E. Greenway Rd
5/11/2018
5

We all know the feeling. You need your car serviced...but who will do it right at a fair price. This was my first visit to Greulich's. Talking with Jimmy by phone was a pleasure. Meeting him and Alonzo was also a pleasure. Both cared about fixing my car right the first time. I needed my AC system evacuated and recharged. I was in and out within an hour and charged a very fair price. Jimmy even applied a $15 coupon to my bill without my even asking! I spoke with two other repeat customers while we all waited for our vehicles. They both said Greulich's doesn't use high-pressure scare tactics. I now can say I will be a repeat customer myself.

We appreciate you stopping in, Steve! We are glad to have gained your business and we looking forward to seeing you again!Greulich's Automotive Repair - Phoenix E. Greenway Rd
5/11/2018
5

Always good service

Thanks for the great rating, Anthony!Greulich's Automotive Repair - Phoenix E. Greenway Rd